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Orders & Cancellations

Can I cancel my order after confirmation?

Once the order is confirmed, cancellation is no longer possible as we ship it within 24 hours. However, you have 14 days after receipt to return non-personalised items in new condition. See our Refund Policy for details.

Can I change the delivery address after placing an order?

We can't guarantee the address can be changed after the order is confirmed. If needed, contact us quickly at information@gamedayfrance.com, and we'll do our best to help.

What are the processing and delivery times?

Processing time: Orders are shipped within 24 business hours after payment is confirmed.
Delivery time: Delivery usually takes between 7 and 15 business days, and may take up to 25 days during peak periods.

How can I track my order?

You'll receive an email or SMS with a tracking number once your order has shipped. This number lets you track your parcel in real time.

What are the shipping costs?

Shipping is free worldwide. However, customs duties or taxes may apply to international orders and are the customer's responsibility.

What should I do if my order is damaged or lost during shipping?

If your order is damaged or lost in transit, contact our customer service immediately at information@gamedayfrance.com. We'll take care of resolving the issue.

Can I return an item?

Personalised items cannot be returned. Other items must be returned in new, unused condition with all tags, within 14 days of receipt.

What costs are associated with returns?

How do I care for my items?

Who should I contact with questions or problems?

You can contact us at information@gamedayfrance.com or via our live chat for any questions or assistance.