Shipping policy
How your orders are prepared, shipped and tracked.
In short. Prepared and shipped within 24 to 48 working hours, printing included. Free delivery to France, Belgium, Switzerland and Luxembourg. A tracking number goes out with every order.
Preparation and dispatch
Your order goes into preparation as soon as payment is confirmed. The printing — name, number, competition badges — is applied to the item before it is boxed: nothing arrives loose.
Orders are dispatched within 24 to 48 working hours. This may take longer during busy periods, particularly when new kits are released.
Delivery times
Once the parcel has left us, delivery usually takes 7 to 15 working days. During busy periods, in the event of a customs check, or for remote regions, this can extend to 25 working days.
These are the carrier's timings and cannot be guaranteed: weather, strikes, customs and volume peaks apply to everyone. We track every parcel on our side and step in as soon as a shipment stalls.
Tracking your parcel
As soon as your order ships, a tracking number is sent to you by email and SMS. You can follow your order at any time on our tracking page, using that number or your order number and the email address used at purchase.
It is normal for tracking to sit still for several days between two scans, particularly when the parcel changes carrier or crosses a border: the parcel is moving even when the page is not.
Delivery charges
Delivery is free to France, Belgium, Switzerland and Luxembourg, with no minimum order. We only ship to the countries offered at checkout.
Import taxes. Our items are shipped from outside the European Union, which means you are the importer of the goods. On arrival, import VAT, any customs duties and the carrier's handling fee may be charged. These amounts are set by the authorities and the carrier of the destination country, are not included in the price you pay us, and are payable by the recipient. This applies to all of our destinations.
Delivery address
Please check your address before confirming: an incomplete address produces a label that never arrives, and nobody notices for several days. We cannot be held responsible for a typing error.
As long as the order has not shipped, the address can still be corrected — see our address change policy.
Late, lost or damaged parcels
If tracking says "delivered" and you have received nothing, start with the three places parcels are almost always found: with a neighbour, at the building's reception or concierge, and at your nearest post office, which sometimes holds a parcel without leaving a card.
If the parcel still cannot be found, arrived damaged, or has stopped moving, write to us at information@gamedayfrance.com with your order number. We open an investigation with the carrier and follow it through to resolution.
If delivery was missed or the parcel is being held, you should contact the carrier directly to arrange redelivery or collection from a pickup point: only they can act on a parcel already out for delivery.
Contact us
information@gamedayfrance.com — a reply within 24 hours. Please include your order number; it saves a round trip.
Game Day France is a brand of LUNDUN LTD, a company registered in England and Wales under number 16346626, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. Contact: information@gamedayfrance.com