Frequently asked questions

Every order is sent with a tracking number, by email and text message, as soon as it leaves. You can follow it at any time on our tracking page — enter the number, or your order number and the email you ordered with.

Within 24 to 48 working hours after payment is confirmed, printing included. Full transit times are in our delivery policy.

Yes, it happens. Several days can pass between two scans, especially when the parcel changes carrier or crosses a border — the parcel is moving even when the page is not. If it worries you, write to us with your order number and we will look at it ourselves.

Start with the three places parcels usually are: with a neighbour, with the concierge or building reception, or at your local post office, which sometimes keeps a parcel without leaving a card. If none of those, write to us with your order number — we open an investigation with the carrier and stay on it until it is settled. You will not be left with nothing.

As long as the order has not been sent to the warehouse, yes. Write to us as fast as you can with your order number and the full address — street, postcode, city and country. Once it has left, the address can no longer be changed.

No. Orders go into preparation straight away, which is what makes them leave quickly, so there is no cancellation window. If the item does not suit you, you have 14 days from delivery to return or exchange it.

Every product page has a size guide, and most have a size finder: give your height and your weight and it answers with one size. When you are between two, take the larger one — our shirts are cut on the small side and that is what our customers tell us.

Yes, on the product page, before you add to the basket. The printing is applied to the shirt before the parcel leaves — nothing arrives loose for you to sort out. Personalised items cannot be returned or exchanged, so check the spelling.

They are an option on the product page, when the competition allows it. Like the printing, they are applied before dispatch.

No. Kits are shirt and shorts. Socks are always sold separately, except in the adult shorts pack, which includes them.

Machine wash at 30°C maximum, or by hand. Air dry — no tumble dryer. Iron inside out at low temperature and never directly on the printing or the badges.

Yes, within 14 days of receiving it, unworn, in its original condition and with all its tags. Personalised items — name, number or badges — cannot be taken back.

Return postage is always paid by the customer, and we recommend a tracked service. A 5.99 € fee covers the logistics — except for a size exchange, where there is no fee.

Write to us with your order number and the size you want. You send the item back first, tracked; as soon as it reaches us we dispatch the new one. No fee on a size exchange, only the return postage.

Send us a photo of the item and of the fault, with your order number. If the fault is ours we send you a replacement at no cost — you pay nothing and, in most cases, you do not have to send anything back.

Once the refund is approved, it reaches your account within 2 to 3 working days, on the payment method you used. If you bought under a multi-item offer, the discount is spread across every item, so a single refunded item returns what was actually paid for it.

Card (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay and Shop Pay.

Yes. Payment runs over an encrypted connection on Shopify’s checkout, and we never see or store your card details.

Yes, to France, Belgium, Switzerland and Luxembourg, with no minimum. For Switzerland, customs duties or taxes may apply on arrival and are payable by the customer.

information@gamedayfrance.com, or through our contact page. A real person answers, within 24 hours. Put your order number in the message and you will save yourself one round trip.